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Return Policy

MERCHANDISE

Rhein83 USA, in its reasonable discretion, holds the right to refuse a refund or exchange for any product. Requests for a refund or exchange can be made on a product that is defective or if a product does not meet your reasonable expectations. Returns are only valid on a product purchased within 30 days of the date noted on the customer's invoice. We do not accept any product returns If your product was damaged in transit. All purchases are subject to Rhein83 USA policies and procedures relating to shipping, delivery, returns, and exchanges, as outlined in the Terms of Sales or on the Site.


To make any of the above requests, please contact our support at +1-877-778-8383 detailing the sales order number and the product for which you would like a refund or exchange, along with a description of your concern or complaint. If your product was damaged in transit or you deemed it to be defective, please attach pictures of the item for our review. 


Before a return can be considered, it must meet all the conditions listed below:

  • Returns must be arranged within 30 days of the date noted on the customer's invoice.

  • Returns must have authorization from Rhein83 USA, before shipment.

  • All returns will be subject to a 15% restocking fee.

  • Items must be returned complete and unused in the original container, unmarked, with seals intact.

  • All items should be returned unopened.

  • Returns on Special orders cannot be exchanged or redeemed as credit.

  • Any item shortages must be reported within 48 hours of receipt of merchandise.

  • The customer is able to cover the cost of return freight. 

  • Returns must be sent by a traceable carrier (i.e. FedEx, UPS, etc.).

  • Item prices subject to change without notice

 
Rhein83 USA is not responsible for any fees required to ship the product back to our facility. If your return does not follow all of the policies listed above, Rhein83 USA holds the right to refused the return and/or charge the customer a restocking fee. Otherwise, if the returns fall in line with our policies you will receive appropriate compensation for your product.
 

INITIALIZING A RETURN 

To initialize a return please contact our support department at +1-877-778-8383. Please be ready with any details that can facilitate your return. Once you have spoken to one of our representatives you will receive a Return Merchandize Authorization Number (RMA). With this number, you are now ready to proceed with the return process. While preparing your return make sure to follow the guidelines listed below:

  • With the RMA Number issued by Rhein83 USA, you must place it on the outside of the package of the item you are returning. We will not accept any packages without the inclusion of the RMA Number.

  • Place a copy of the invoice enclosed within the package of the item you are returning. All items should be returned unopened; Items must be returned complete and unused in the original container, unmarked, with seals intact.

  • Create a shipping label, verifying the return address is as follows: Rhein83 USA, 466 Main St, New Rochelle, NY 10801

  • Taking note of the Tracking Number, apply the label to the package.

Important: Absolutely no returns will be accepted on items with broken seals or incomplete cards of teeth.  

CONVENIENT PAYMENT OPTIONS

Bill Your Order to Your Open Account:

Open accounts are welcome and may be established following a review of a completed application. Open account invoices are payable within 30 days from the date of the invoice. (Past due balances are subject to a finance charge of 1.5% per month).

Pay by Check, C.O.D. or by Visa, M/C, A/X or Discover. There is no minimum order at Rhein83 USA. All orders are payable in U.S. Dollars. Returned checks are subject to a $25.00 charge.

DELIVERY TERMS

Freight Options:

All orders will be shipped via UPS Ground. Special Overnight, 2nd-Day, and 3rd-Day delivery are available at an additional cost.

Special orders require a 25% non-refundable deposit when order is placed.

All orders placed with Free, or UPS Ground shipping will be processed and shipped within 24 hours from the time of purchase. Orders placed with Next day air, 2nd-day air, or 3-day select must be submitted by 5 pm EST for same-day shipping (shipping times excludes weekends, and holidays).  

OUR ORDER LINES ARE OPEN MONDAY THRU THURSDAY FROM 10:00 AM TO 6:00 PM AND FRIDAYS FROM 10:00 

Smart Products With Purpose

This year, Rhein83 has brought to market several new high quality products for the dentist and dental laboratory with it's primary focus centered on implantology, under the direction of Gianni Storni, VP Technology.Mr. Storni and his technical group have a clear approach. "Does it make sense, will the product offer a solution for the dental team's daily challenges, and be a cost effective treatment plan." This fundamental idealogy goes into every new design concept for product development and manufacturing, and is most essential for Rhein83.

 

The new OT Equator 3 in 1 attachment system, introduced at the 2009 Rome Expo, is an example of this engineering distinction. By vertically reducing the classic OT Cap 2.5 mm sphere to its "equator," the low profile elastic caps use only the bottom half of the sphere, achieving equal functionality and retentive values as its predecessor.The OT Equator line offers the lowest profile and has the least overall displacement of any attachment system on the market, giving the dentist and the technician superior case design options for esthetics and function, especially where space is limited.

Experienced Team Approach

Strong factors that contribute to the continued success of Rhein83 srl and Rhein83 USA are having extremely knowledgeable "live" customer service and technical support team personnel. Even in today's high-tech society of clicks and voice prompts, consumers still prefer to speak with a friendly voice that can assist them quickly with accurate information.Fielding customer phone calls can be as easy as taking an order for replacement caps or as complex as having to provide viable clinical solutions for a multifaceted inherited old case, with divergent implants having little or no information regarding the fixtures, and everything in between.

Rhein83 USA Expansion

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Joe Tambasco
Director, Rhein83 USA

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Gianni Storni

VP Technology

Rhein83 USA continues a positive trend under direction from it's newest partner, Mr. Joe Tambasco. With more than 30 years of entrepreneurial experience in the dental laboratory industry, Mr. Tambasco is presently Director of North America for the company and oversees daily operations. This summer he accepted the responsibility of partnership in Rhein83 USA from Claudia Nardi in meetings held in Bologna, Italy. Together, Mr. Tambasco and Mr. Storni have made marked advancements in the Rhein83 USA organization located in New Rochelle, New York.

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